Refund Policy
Last updated: February 5, 2026
At Mahasen Voice, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds of our AI-powered voice recognition software.
1. Refund Eligibility
You may be eligible for a refund under the following conditions:
- • Request is made within 30 days of purchase
- • You have not used the software for more than 10,000 words(3x the free tier usage)
- • Technical issues that cannot be resolved by our support team
- • Software does not function as described
- • Accidental duplicate purchases
2. Refund Process
- • Contact our support team at support@mahasen.app
- • Provide your email address used for purchase and reason for refund
- • Allow 5-10 business days for processing
- • Refunds will be issued to the original payment method
3. Non-Refundable Items
- • Requests made after 30 days of purchase
- • Exceeding the usage of 10,000 words (3x the free tier usage)
- • Refunds for reasons not related to software functionality
- • Custom development or consulting services
- • Refunds for country law regulations
4. Contact Us
For refund requests or questions:
Email: support@mahasen.app
Subject: Refund Request
Company: Mahasen Voice
Website: https://mahasen.app
This refund policy is designed to be fair and transparent.
We reserve the right to update this policy at any time.